Job Description

Are you a passionate customer advocate with a knack for building strong relationships?

Join our dynamic team as a Customer Success Manager and help our clients thrive with our innovative hospitality SaaS solutions. This remote role with travel opportunities provides a unique chance to make a real impact on our clients' businesses.

What you'll do:

Client Champion: Own and manage a portfolio of high-value clients, acting as their trusted advisor.
Onboarding Expert: Guide new clients through a seamless onboarding process, ensuring they quickly realize the value of our platform.
Growth Strategist: Identify upselling and cross-selling opportunities to drive revenue growth.
Problem Solver: Proactively address client issues and collaborate with internal teams to find effective solutions.
Data-Driven Success: Track key metrics and analyze data to optimize client satisfaction and retention.
Relationship Builder: Develop strong relationships with clients and internal teams to foster collaboration and success.
Travel Enthusiast: Embrace occasional travel to meet clients in person and build stronger connections.
Why you'll love this role:

Remote Flexibility: Work from the comfort of your home with the opportunity for travel.
Impactful Work: Make a direct impact on our clients' businesses by helping them achieve their goals.
Collaborative Culture: Work with a talented team of professionals who are passionate about customer success.
Career Growth: Advance your career with opportunities for professional development and leadership roles.
Who we're looking for:

Customer Success Expert: You have 3+ years of experience in customer success, account management, or a related field.
SaaS Savvy: You have a strong understanding of SaaS products and the hospitality industry.
Relationship Builder: You excel at building strong relationships with clients and internal stakeholders.
Problem Solver: You're a proactive problem solver with a solution-oriented mindset.
Data-Driven: You can analyze data to identify trends and make data-driven decisions.
Travel Ready: You're willing to travel up to 30% to meet with clients and attend industry events.
Employment Type: Full-Time
Salary: $ 81,710.00 Per Year

Job Tags

Full time,

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