CX Senior Researcher Job at The Judge Group, Remote

eXdNdHJUcllVM3Z1NHBVeUFkOUlweWN0REE9PQ==
  • The Judge Group
  • Remote

Job Description

Job : CX Senior Researcher

Location: Remote

Duration: Contract

Work Hours: 8:00 AM - 4:30 PM CST (Flexible)

Position Overview:

The CX Senior Researcher will play a crucial role in enhancing the customer experience for our clients, members, and brokers. This position involves working closely with a team of designers, researchers, and analysts to gather and analyze user and business needs, and to support the development of new desktop and mobile designs.

Key Responsibilities:
  • Capture user and business needs.
  • Facilitate biweekly testing readout sessions, present data, and capture feedback to improve user experience.
  • Utilize existing research processes and archives to design new research.
  • Critique work-in-progress with other UX researchers, designers, and developers.
  • Lead and support various research projects using qualitative and quantitative methods (e.g., surveys, interviews, focus groups, prototype testing, A/B testing, card sorting, click testing).
  • Advocate for the implementation of research findings within an Agile framework.
Qualifications:
  • Experience in the health insurance industry.
  • Strong quantitative research skills.
  • Proficiency with MUIQ technology.
  • Experience in facilitating and presenting data in group settings.

Job Tags

Contract work, Flexible hours,

Similar Jobs

Ben E. Keith Company

CDL A Truck Driver - Local Routes - Llano, TX Job at Ben E. Keith Company

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers expectations. Our Food Division is a complete broad line multi-state distributor, and our Beverage Division...

Jobot

Human Resources Recruiter (Hiring Immediately) Job at Jobot

 ...Corporate Recruiter Opportunity! This Jobot Job is hosted by: Shane Bennett Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $50,000 - $60,000 per year A bit about us: Our client is a dynamic and fast-growing... 

Allied Universal®

Security Officer Residential Job at Allied Universal®

 ...Job Description Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture... 

Pensacola State College

Instructor, Art Job at Pensacola State College

 ...career fulfillment a reality. Job Description: The Instructor of Art position is a 9-month, tenure-track faculty position with an...  ...for a 9-month contract with a doctoral degree (in field). (Entry level salary is based on the Collective Bargaining Agreement.) All... 

Centers for Disease Control and Prevention

Public Notice for Direct Hire (STEM) - Operations Research Analyst Job at Centers for Disease Control and Prevention

 ...This public notice will be used to fill the positions listed below at multiple grade levels and locations. ~ Operations Research Analyst Grades GS-11 through GS-15 Applicant Expiration: Applications will expire 4 months after submission/resubmission. To remain eligible...