Job Description

Tico Coffee Roasters is a women-owned boutique coffee roasting and tea company located in Campbell, CA. We exist to offer a truly unique experience that empowers, protects, and nourishes life from farm to cup. We deeply care about sustainability, high quality, and social responsibility.Our mission is to offer a truly unique experience that empowers, protects, and nourishes life from farm to cup.We are looking for a motivated delivery driver to support our operations team in completing fulfillment responsibilities to provide accurate and timely deliveries to our customers. In this role, he/she will perform both delivery driver and warehouse responsibilities, including loading delivery vehicles, delivering products to customers on his/her assigned route with a focus on exceptional customer service, picking up products or supplies from vendors, preparing orders, receiving and picking, general cleaning and upkeep of the car. At the warehouse, the ideal candidate will assist with packaging and shipping orders, cleaning, and organizing.You will interact with established customers and develop new prospects within an assigned territory/geographic area. Work hours: Morning Shifts Wednesday to FridayIdeal CandidateThe ideal delivery driver candidate is proactive, responsible, and professional, keeping in mind that he/she is the face of the company. He/she always has a positive attitude, and smile on his/her face, and understands the need for professional and friendly communication that premium service requires, both when talking with customers or relating issues internally. Is exceptionally organized, has excellent attention to detail, and excels at multitasking. In addition, the ideal Also, always go above and beyond to meet operational or customer needs. The Delivery Driver is also a careful driver who understands the importance of safety in the workplace.Job DutiesSuccessfully handle and deliver packages on time.Safely drive and perform safety inspections on Company vehicles, follow all local & state laws, road/driving regulations, and Company policies.Provide excellent customer service and satisfaction despite stressful events/conditions.Keep pace in a physically demanding job; work in all weather conditions; lift packages (up to 50 pounds); get in and out of a van repeatedly throughout the day at variable locations.Communicate effectively with the support team to provide exceptional customer service and ensure deliveries are completed.Use a smartphone device for GPS Navigation, scanning packages, conducting administrative requirements such as clocking in/out, and communicating with supervisors and other team members.Load and unload packages in the delivery vehicle.Deliver an exemplary customer service experience by solving customer problems when in the field or properly directing questions and requests to the Assistant Warehouse Manager or Operations Manager.Introduce customers to new products, services, and company promotions when making deliveries.Assist in preparing sales orders for delivery by picking, confirming picks, grinding coffee orders, boxing orders for shipment, and loading vehicles.Document all work completed in paper or electronic format as required by the protocol.Remove outdated/damaged products from supermarket shelves.Perform routine warehouse and facility maintenance and cleaning.Clean vehicles, report vehicle problems, and secure keys, and vehicle.RequirementsMust be at least 22 years oldAuthorized to work in the United States1+ years of delivery driver or comparable experience is strongly preferred.Valid Class C driver's license and a clean driving record, i.e., no major moving violations within the last three years. (multiple violations can disqualify you from the position)Punctual and able to work the 7:00 a.m. shift and occasionally earlier or later shifts depending on business needsPrevious experience with customer service and hospitality is strongly preferredPrevious inventory tracking experience preferredLoad and unload products and equipment into and out of vehicles, emphasizing organization and safetyProactive, professional, organized, responsible, and a team playerStrong work ethic and attention to detail, accuracy, and qualityAbility to respond professionally in written and verbal communication with neat, legible handwritingAbility to read, interpret, and comply with documents such as safety rules, operating and maintenance instructions, and procedure manualAbility to lift up to 50 pounds repetitivelyAbility to sit, stand, and walk for extended periodsA love of coffee and craft beverageEquipment ProvidedDelivery Vehicle & GasUniformsOther safety and administrative gear necessary for job accomplishmentThere is a 90 days trial period in which the applicant must demonstrate:Satisfactory internal orientation completionUnderstanding of the products and equipment offered to clientsEffectively complete the assigned tasks in a timely mannerBenefitsCompetitive Hourly Wage401K with employer match (100% of contributions on the first 3% deferred, then 50% of contributions from 3% to 5%)Early access to pay with Homebase Cash OutFree access to Financial Tools with Gusto WalletIn compliance with the California Sick Leave pay, paid sick leave accrues at the rate of one hour per every 30 hours worked, paid at the employees regular wage rate. Accrual shall begin on the first day of employmentOne free 12 oz bag of coffee every monthFree coffee during working hoursCompensation will be commensurate with experience.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Tico Coffee Roasters is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics. recblid sm7gu7smkq67pg8ru9tjueqssy1428 Tico Coffee Roasters

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