Job Description

Riccobene Associates Family Dentistry is looking for a full-time Office Manager for our Greensboro/Guilford Location. Are you tired of going to work with no sense of fulfillment, happiness or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance). Oh did we mention our annual Vegas-them holiday party!

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

The purpose of a dental office manager is to assist all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers excellent service to patients.

This position is responsible for guiding the dental practice team to achievement of productivity and financial and patient satisfaction goals. Through management of revenues, front office procedures and practices, marketing and promotional programs, team development, and patient relations, this is a pivotal position that requires organization, positive interactions, excellent interpersonal and influencing skills, and willingness to assist with and/or direct a variety of responsibilities in the dental office.

Office manager mission statement

1. To help create an efficient and profitable practice that is known in the community for excellent service to its patients.
2. To help create a harmonious work environment.
3. To ensure that quality patient care guides all decision-making.

DUTIES AND RESPONSIBILITIES:
The dental office manager will manage the following duties and provide general supervision of the patient coordinators, dental assistants, dental hygienists, sterilization techs, treatment coordinators and others as assigned. Office Managers are expected to partner with onsite associate dentists to ensure the following: (Duties include but are not necessarily limited to):

Oversees the responsibilities and duties of all the office personnel to ensure efficient and compliant operations within the practice

Support community marketing events

Responsible for personnel management duties including hiring, developing and coaching of employees

Responsible for generating monthly reports and other intermittent reports

Ensure expenses and invoices are submitted through electronic system in a timely manner

Provides support to dentists and other team members on treatment planning, billing and insurance matters

Required to have a detailed knowledge of the entire practice spectrum from patient care to business operations in order to make decisions that directly impact the success of the business

Ensures the dental office is stocked with inventory such as dental supplies, tools, and office supplies.

Responds to doctor, patient and employee concerns and inquiries

General office duties and other duties as required

Requirements

Essential Requirements & Qualifications:

2 or more years of management experience, preferably in a dental setting

Preferred 3-5 years of Front Office Dental experience

Ability to organize and prioritize work load in order to meet established schedules, timelines or deadlines.

Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging circumstances

Displays a pleasant and respectful manner when dealing with patients and staff

Exhibits patience, understanding and consideration for others

Able to work independently toward predetermined outcomes or as a member of a group

Computer proficiency including Microsoft Office Suite and the ability to learn new programs

Ability to professionally present and speak in front of small and large groups

Ability to demonstrate independent thinking and exercise good judgment

Ability to formulate, affect , interpret, and/or implement operating practices

Ability to demonstrate a teamwork approach to job responsibilities

Ability to demonstrate initiative, dependability, and promptness

Must perform frequent repetitive work with attention to detail

Must have the ability to be flexible and accept different work assignments with a positive approach

Ability to follow instructions and takes responsibility for own actions

Ability to exercise confidentiality with Patients and patient care

Must listen attentively for clarification to ensure necessary outcomes

Benefits

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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