Job Description

Position Title: Desktop Support/Field Support

Location: New York City, NY/Bostan, MA/Alpharetta, GA (Day 1 Onsite)

Duration: 6+ Months

Job Description:

Hands on knowledge on Windows OS imaging, installation and configuration
Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
Support all the One Drive Access, Storage related issues.
Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.
Handle the Hardware/Software requests from the dedicated locations.
Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.
Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
Handle Secure Wipe, Asset Disposal as per agreed process
Should have good understanding of IT Service Management Processes.
Basic understanding on SCCM activities
Good understanding on group policy and active directory
Should provide break fix support wherever necessary.
Maintain Asset Inventory of existing devices and buffer stock if any.
Provide support for Network/Storage/Server related activities on the site wherever required.
Has good understanding of Service now

Skill sets: Certifications: Must Have:

1) CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security
2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service.
3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1

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