Ecommerce Specialist Job at Joe Van Gogh Inc, Hillsborough, NC

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  • Joe Van Gogh Inc
  • Hillsborough, NC

Job Description

Job Description

Job Description

Job Purpose Summary:

The Ecommerce Specialist focuses on updating and maintaining the backend

infrastructure of our website; adds new products for wholesale, retail, and subscription

customers; uploads all new assets on our website; provides technical support to other

departments; provides customer service related to subscriptions and missing orders;

and responds to website reviews.

Reports To: Director of Marketing

Status: Full-Time

Responsibilities:

Platform Maintenance

• Adds new products for retail, wholesale, and subscription customers

• Ensures UPC codes, prices, and quantities are input accurately and on time

• Uploads high-quality product images for new releases

• Updates product descriptions and attributes/tags

• Has a comprehensive understanding of the interconnectivity of all our platforms

and integrations

Ecommerce Marketing

• Assists Ecommerce Manager and/or Director of Marketing with generating

campaign content

• Manages image and brand asset library in Klaviyo

• Opportunity for copywriting on an as-needed basis

Customer Service

• Responds to website customer feedback and requests

• Adjusts subscriptions in collaboration with Accounts Manager

• Resolves issues with missing orders

• Monitors and responds to website reviews

Technical Support

• Troubleshoots platform issues with team members; coordinates with third-party

vendors when necessary

• Ability to assist other departments with any technical assistance needs

Job Requirements:

• Full-Time: 37-40 hours/week

• 1-2 year(s) of ecommerce or marketing experience preferred

• Ability to work both independently and collaboratively

• Ability to prioritize and manage multiple projects at once

• Creative mindset

• Superb communication and interpersonal skills

• A valid NC Driver’s license.

• Criminal background check as required by JVG’s institutional partners

- This position prohibits the wearing of perfumes, colognes, or fragrances.

* All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.

Job Tags

Full time,

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