Job Description

Job Description

Job Description

Transform Your Skills into Solutions; Join Us as a Field Service Technician and Shape Your Career!

As a Field Service Technician in our Industrial division, you will provide service for scheduled jobs, emergency repairs, and installations on equipment such as industrial scales, slicers, x-rays, metal detectors, vision systems, touch screens, and labelers. You will be the face of Bizerba in your region and must be customer-focused, self-motivated, and possess good analytical skills. We’re offering this excellent opportunity to attend an 11-week training course in Richmond, VA beginning January 16, 2025, for Bizerba to provide service for select locations ONLY:

• Mid Atlantic (DE, MD, PA, NJ)
• Council Bluffs, IA
• Columbus, OH
• San Antonio, TX

*The ideal candidate should live within a 2-hour radius by car or be willing to relocate. Upon completion of training, you will return to your assigned area*

Your tasks

• Perform equipment installations and/or service at various customer locations locally and nationwide if necessary.
• Perform scheduled work on Preventive Maintenance Programs and Service Contracts
• Responsible for maintaining a personal parts stock.
• Annual inventory counts must be within -5% discrepancy.
• Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls.
• Perform remote service and e-service.
• Training skills include the ability to perform demonstrations of equipment capabilities, function, and maintenance to operators and maintenance Crews.
• Handle technical correspondence with key customers.
• Communicate technical issues and problems to head Industrial office and work together on solutions.
• Prepare, communicate, and publish technical documentation for regular installations and projects.
• Comply with company objectives as regards budget goals and profits, and fulfilling reporting requirements
• Accurate and consistent logging in ADP and SIS
• Closing out work order tickets on time with descriptive details
• Detailed daily reporting of services provided to customers.
• Timely expense reporting
• Responsible for proper upkeep and maintenance of provided company service vehicle(s)
• Responsible for keeping the spare parts in new/sellable condition and safe packaging.
• Responsible for the proper upkeep of company-issued equipment including tools, equipment, phones, laptops, and so forth.

Your profile

• Associate degree or equivalent from a two-year technical school or college
• Strong electrical and mechanical skills are a must.
• Able to travel frequently, up to several hours of driving per day possible. Must be open to on-call and occasional weekends and/or overnight travel. Typical travel is 50-80% plus overnight. (Food and hotel accommodations provided)
• Excellent customer service skills as this position acts as the “face” of the Company.
• Must possess basic computer skills and knowledge.
• High level of integrity and work ethic including being energetic, and self-motivated
• Able to work independently and remotely with project teams.
• Possess a valid driver’s license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen.

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