Job Description
Highlights
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Barack Obama, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.
About the Role
We're looking for a proven SaaS leader with non-profit experience and a strong background leading and scaling teams to join our stellar Customer Success team and serve the world's most impactful non-profits.
As the Head of Customer Success, Enterprises Accounts, you will play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers. As the coach and mentor of a growing team that is part of our larger Customer Success organization, you will develop the workflows and playbooks to empower each CSM to deliver strong ROI to international non-profit organizations by maximizing their use of Fundraise Up's suite of products and features. As a leader in the non-profit space, you will help the team provide strategic guidance to customers on digital fundraising strategies while building relationships with executive stakeholders and uncovering new revenue opportunities.
Key Responsibilities
Skills and Qualifications
Benefits
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
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