help desk. atlanta , georgia posted 1 day ago job details summary $20 - $21 per hour contract associate degree category computer and mathematical occupations reference1073979 job details job summary: Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems Utilize ticketing system to communicate and thoroughly document issues and opportunities Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles Follow all Standard Operating Procedures Advocate for the restaurants and own issues until completion Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants Support departmental goals such as Quality, Customer Satisfaction and other key metrics. Adhere to published work schedule and maintain excellent attendance Demonstrate relentless teamwork through collaboration on team projects and initiatives location: Atlanta, Georgia job type: Contract salary: $20 - 21 per hour work hours: 8am to 4pm education: Associates responsibilities: Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems Utilize ticketing system to communicate and thoroughly document issues and opportunities Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles Follow all Standard Operating Procedures Advocate for the restaurants and own issues until completion Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants Support departmental goals such as Quality, Customer Satisfaction and other key metrics. Adhere to published work schedule and maintain excellent attendance Demonstrate relentless teamwork through collaboration on team projects and initiatives qualifications: Experience level: Entry Level Minimum 3 years of experience Education: Associates (required) skills: Windows WindowsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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