Help Desk Technician Job at TEKsystems, Charleston, SC

d1FFa3BUdmVWSHJrNEpVNkI5NUNveWNyREE9PQ==
  • TEKsystems
  • Charleston, SC

Job Description

Job Description

Job Description

Shift: 1st shift, Monday - Friday

Contract: 3-4 Months (Possible extension pending performance)

Description: We are looking for 9 help desk team members to join our current team to assist with a 3 – 4 month project starting July 6th. During the summer months, this team handles approximately 300-700 of tickets per day with a resolution rate of 60%. All other tickets are escalated to various IT support teams. This person will be responsible for initial troubleshooting of an issue and must be able to thoroughly document their work in the ticketing system. This person will see a wide variety of issues each day and should know basics like basic networking, troubleshooting a laser printer, troubleshooting browser issues, performing password resets etc. The consultants will participate in a 2-week classroom style training class lead by two team leads to learn the ins and outs of the company’s technology and how to troubleshoot common requests. 

Skills: Troubleshoot, windows 10, Customer service, Troubleshooting, Phone support, Technical support, Help desk support, Help desk, Windows, Service Desk, IT support

Additional Skills & Qualifications:

This person should have strong customer service skills and work well in a team environment. They must be professional and have strong written skills for the documentation and also end user communication they will have via email. This person must also type at least 30 wpm.

Experience Level: Entry Level - 0-1 years of IT experience or similar education/knowledge

Job Tags

Contract work, Summer work, Shift work, Monday to Friday,

Similar Jobs

Young Mind Community Center

Early Intervention Behavior Instructor (RBT) Job at Young Mind Community Center

 ...Registered Behavior Technicians, RBT) directly implementevidence-based intervention for children with autism, ages 18 months to 5 years,under the...  .... As part of a transdisciplinary team of professionals, an Early Intervention Behavior Instructor (RBT) is responsible for... 

LaSalle Network

Contract Healthcare Recruiter Job at LaSalle Network

 ...Are you an experienced recruiter looking for your next challenge? Our client, a leading non-for-profit healthcare organization, is seeking a Contract Healthcare Recruiter to join their team for a 6-month contract. This is an exciting opportunity to make an immediate... 

New York University

Assistant Research Scientist (Part-Time) | New York University Job at New York University

 ...Dr. Pamela Morris-Perez to support work across her lines of research: 1) her newly-launched center, ARCADIA (A Research Center for...  ...youth for suicide risk and connect those at risk for suicide to mental health services; 2) the study of a parenting intervention within... 

University City Housing Company

Part-Time Bouncer (Saturdays) Job at University City Housing Company

Location: Summit Park Communities, Roxborough, PA Position Type: Part-Time Availability: Must have Saturday evening availability UCH is seeking a motivated and responsibleBouncerto work in a fast-paced full-service Clubhouse located in the heart of our community...

Nobel Marketing

AT&T Customer Service Representative Job at Nobel Marketing

 ...Were dedicated to connecting you with the resources and training you need to achieve your career goals. As an entry-level AT&T Customer Service Representative, youll receive comprehensive, hands-on training across all divisions of our company including customer service...