Ready to hire an Integrated Operations Bridge candidate with an active TS/SCI with Polygraph Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!
The Integrated Operations Bridge supports the Customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation and analysis, network lockdown support, Incident and Problem Management support, as well as providing some quality assurance and training duties.
Responsibilities:
– Maintain an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field units.
– Provide Situational Awareness support to the customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations.
– Leverage Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends.
– Proactively monitor high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services.
– Support the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems.
– Provide operational coordination for network Event and Incident Management functions.
– Prepare daily network availability briefings, charts, and reports for the Customer to provide to Government leadership.
– Coordinate planned maintenance and corrective maintenance with commercial carriers and affected customers.
– Support the Government by performing daily ad hoc taskings from the Customer.
– Generate Situational Awareness notification via various messaging systems for distribution to customers.
– Provide technical assistance, when requested, by the Customer in support of defined duties.
– Provide coordination, data collection, and other support to the After Action Report process.
– Integrate ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assist in maintaining governance documentation.
– Demonstrate an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet.
Qualifications:
– TS/SCI Clearance with Polygraph Security Clearance required.
– Current Security+ certification.
– 6+ years of service operations experience.
– Excellent written and verbal communications skills.
– Excellent customer service skills.
– Working knowledge of network operations and IT services.
– Bachelor of Science Degree in Business or Information Technology related field.
– Operational experience collaborating and directing resources supporting mission critical operations.
– At least 5 years of experience maintaining IT infrastructure and services in the Ecosystem, or equivalent.
Need 1 of the following:
– AWS Certified Developer – Associate Level
– VMware Certified Professional – Data Center
– VMware Certified Associate – Desktop
– Citrix Certified Associate – Visualization
– Citrix Certified Associate –Network
– Any of the network Associate Level Certifications (CISCO, Juniper, Brocade)
– ServiceNow Fundamentals
– ITIL v3 or V4 Fundamentals Certification
Keywords: Springfield VA Jobs, Integrated Operations Bridge, Situational Awareness Support, Enterprise Management, Service Level Agreements, Network Events, Incident Management Functions, Network Services, Wavelenth, SONET, Carrier Ethernet, Virginia Recruiters, IT Jobs, Virginia Recruiting
We help companies that are looking to hire Integrated Operations Bridges for jobs in Springfield, Virginia and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext. 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...Marshalls - 45 Hadjis Way Cold Brook Plaza 12946 [Retail Sales / Team Member] As a Merchandise Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through...
...We are hiring Wound Care Physicians for an ongoing locum assignment in Allegheny County, PA! Job details: Start ASAP ongoing Practice setting: Outpatient No call PPS: 18 This position is for a WOUND CARE specialist - the site will take any type of provider...
...Job Description: Education Qualifications: Licensure/CertificationQualifications: Family Medicine (0.6 1.0 FTE) Staples, MN PRACTICE SPECIFICS - This is a fantastic opportunity for a physician to play a key role in opening a new clinic!- Our...
...KPG Allied is seeking a travel Ultrasound Technologist for a travel job in Laurinburg, North Carolina. Job Description & Requirements ~ Specialty: Ultrasound Technologist ~ Discipline: Allied Health Professional ~ Start Date: ASAP ~ Duration: 13 weeks...
...Are you ready to elevate your career in the mortgage and lending industry? Opulence Home Equity is looking for seasoned loan officer s and driven professional s who are passionate about making a real impact. Here, cutting-edge technology meets world-class client...