Job Description

We are searching for an IT Product Specialist to join our York, PA team who would be responsible for working in conjunction with business departments to improve efficiency through the utilization and optimization of our software portfolio. The Product Specialist will possess a deep understanding of their product’s features, benefits, and applications. Additionally, they must be an effective communicator who can shape product development/enhancements and address technical questions. The preferred office to commute to would be our York, PA Branch, if you are comfortable with that commute, that is a plus! Duties/Responsibilities:

• Developing in-depth knowledge of company products to serve as the go-to expert for both business departments and IT teams.
• Have or attain competency in the following applications: Concur, Vsimple, SharePoint, ServiceMax, Salesforce, Irium, Viva Engage, Purview, MS-Teams, Jira
• Monitoring and reporting on product performance, usage, and customer feedback to guide continuous improvement.
• Identifying and analyzing market trends to recommend product enhancements or new product opportunities.
• Providing technical support and troubleshooting assistance to customers experiencing product issues.
• Managing cross-functional projects that involve the product, such as launches or updates, ensuring timely and successful execution.
• Building and maintaining relationships with key leaders and power users to foster a network of product advocates.
• Supporting internal marketing initiatives by providing product expertise and content for promotional materials.
• Occasional travel to other locations/offices.
• Travelling to other locations/offices for mergers and acquisitions for more extended periods to provide group training, possibly up to a couple of times per year.
• Researching issues and providing answers to training-related questions.
• Working with business departments to develop, write, and communicate new or updated processes and procedures.
• Be present on-site at the York PA office with a max of 2 days of remote work per week, as schedule allows.
• Additional duties as required or assigned.

Education and Experience: · Industry experience: Familiarity with Material Handling Industry preferred The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties and responsibilities are intended to describe those functions that are essential to the performance of this job under the Americans with Disabilities Act (ADA). The physical demands and work environment described in the job description are representative of conditions which must be met or encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Associates holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Arbor- Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. The Raymond Corporation

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