Job Description
Salary: $19.41 - $41.27 Hourly
Location : Dale City, VA
Job Type: Part-time Benefitted (PB)
Job Number: 202509453
Department: LIBRARY
Division: PUBLIC SERVICES
Opening Date: 01/22/2025
Closing Date: 1/29/2025 11:59 PM Eastern
GRADE: A13
Hiring Salary: Starting Salary Range: $19.41- $24.88
Introduction Are you passionate about connecting with your community and delivering outstanding customer service? Join the dynamic team at Montclair Library as a Library Assistant! We're looking for an energetic, service-driven individual ready to make a difference by supporting library operations and enhancing the experience for our diverse and vibrant community. In this role, you'll have the opportunity to collaborate with a dedicated team, work independently, and contribute to creating an inspiring environment where learning and discovery thrive. Take the first step toward a rewarding career in library services at Prince William Public Library!
About This Role: - Provide excellent customer service by answering patrons' questions and providing information in person and on the phone.
- Assist patrons with technology equipment including printers, copiers, and fax machines.
- Check materials in/out and help locate materials.
- Create, update, and maintain patrons' records using library software and databases.
- Interpret and Explain library policy and procedures to patrons.
- Assist patrons with library services, resources, applications, and personal devices.
- Pull hold requests, tidy up shelves, assist with reports.
- Operate the cash register to collect fees.
- Participate in library and county outreach events.
- Attending training and meetings.
Minimum Requirements: 8th grade and 12 months of customer service experience.
Preferences: - Experience assisting customers in a library or retail environment.
- Scheduling flexibility.
- Experience in cash handling, using a cash register.
- Able to adapt and problem solve in a dynamic, fast paced environment.
- Experience with MS Office applications (Outlook, Word, Excel, SharePoint, Teams/Webex)
- Experience troubleshooting technology equipment including printers, copiers, and fax machines.
- Experience working in a team envinronment.
Special Requirements: The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.
Work Schedule: This position is a part-time, non-exempt 20 hour a week which includes days, evenings, and weekend hours. Scheduling flexibility is imperative. The work schedules vary depending on the needs of the building. Montclair Library's current hours of operation are Monday-Wednesday 9:00 am to 8:00 pm; Thursday-Saturday 9:00 am to 5:00 pm. Weekend and evening work are required.
Starting Salary Range : $19.41- $24.88
We offer benefits for part-time staff, including: - Vacation and Sick Leave Benefits
- Personal days
- Paid Training
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
- Temporary
- Provisional
- Seasonal employees
Click on the link below to explore our plans and rates.
01
I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.
- I have read, understand, and acknowledge the above statement
- I decline to proceed any further in this process.
02
What is your highest level of completed education?
- MLS
- Bachelor's degree or higher
- Associate's degree
- High School Diploma / GED
- 8th - 12 grade
- None of the above
03
Please quantify your customer service experience.
- 3 or more years
- 1 - 2 years
- Less than 12 months
- None
04
If you indicated that you have customer service experience, please indicate which industry you have experience.
- Public Library
- Bookstore
- Retail
- School/Academic Library
- Help desk
- None of the above
05
Please indicate all related experience(s) you have. Make sure that your selected options correspond to the information in the Work History section of your application. Check all that apply.
- Solving customer issues or complaints
- Explaining policy and procedures
- Creating and updating accounts
- Navigating a library catalog to find items
- Providing directional instructions to customers for locating materials
- Assisting in Community Outreach events
- Limited/No experience helping customers
06
Please select the options that best reflect your cash handling experience(s). Make sure that your selected options correspond to the information in the Work History section of your application. Check all that apply.
- Collecting cash or check payments using a cash register
- Reconciliation of cash/cash receipts
- Collecting payments using a cash box (no register)
- None of the above
07
Please indicate all related experience(s) you have. Make sure that your selected options correspond to the information in the Work History section of your application. Check all that apply.
- Assisting others with personal computers
- Assisting others with copiers, printers, scanners
- Assisting others with smartphones, tablets, e-readers
- Assisting others with library resources, databases, library apps
- None of the above
08
Select the applications in which you have experience. Check all that apply:
- Outlook
- SharePoint
- OneDrive
- Word
- Excel
- Teams/Webex/Zoom
- None of the above
09
This application is for a 20-hour part-time library assistant that will not become full time. Are you interested in a part-time position?
10
This position requires some evening and weekend hours. Please indicate the shifts you are unavailable:
- I am not available days
- I am not available nights
- I am not available weekends
- I am available all of the above shifts
11
This is a part-time 20 hour per week position that includes days, evenings and weekends. Please note that business hours could change which may affect the hours of this position. Staff are scheduled during the following hours: Monday to Wednesday 9:00 am to 8:00 pm, Thursday to Saturday 9:00am to 5:00pm. Are there any times that you are unavailable?
Required Question Prince William County, VA
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Work experience placement, Seasonal work, Shift work, Night shift, Saturday, Afternoon shift, All shifts,