Job Description
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Location: Appleton, WI
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Managed Services Engineer will provide courteous, accurate, and timely communications in support of the EDCi Managed Services Contracts and ticket activities. As well as act as internal systems and help desk support for EDCi users and infrastructure. On a daily basis you will receive and respond to IT system generated alerts and tickets, provide technical problem identification, initial troubleshooting and escalate problems as appropriate. The Managed Services Engineer will also track metrics around infrastructure performance and service requests and prepare and present service reports to clients with technical and non-technical audiences. Finally, candidates within this role, will also be expected to perform various project coordination, help desk operations and administrative tasks.
Managed Services Engineers will join our on-call rotation to assist in responding to customer needs around the clock, including monitoring client system activity and responding to outages. You will monitor the customer’s environment and proactively identify and resolve issues that could impact them. You’ll also react to incidents, troubleshoot problems, and act on behalf of the customer to resolve them where appropriate.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you’ll receive many perks, such as:
And much more!
RESPONSIBILITIES:
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
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