Job Description

Job Description

Job Description

Company Description

About Us:  SSENSE (pronounced [ es - uh ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 70% of its audience is between the ages of 18 to 40.

About the Team: As the Online Personal Stylist reporting to the Associate Manager of Personal Shopping, you'll be taking on the responsibility of catering to a diverse group of premium online customers. You will be cultivating lasting relationships with our customers by delivering an exceptional personal styling and shopping experience. You'll be consulting with customers in real time, using instant messaging platforms and email. Through blending your keen understanding of current trends with the unique styles and lifestyles of our customers you will build your network of clientele.

Why Join Us: 

• Provide personalized advice through an intuitive understanding of customer style and lifestyle.
• Build and maintain a list of 100+ active clients, ensuring frequent follow-ups and proactive reach-outs.
• Merge the digital and physical experience by meeting clients in-person, offering in-person styling appointments, attending events, and arranging gifts for special occasions.
• Support the Customer Care team by handling product-related requests and premium client inquiries.
• Cultivate an extensive knowledge of trends, brands, and product catalogs, acting as a reference for both clients and the Customer Care team.

How To Excel In This Role: 

• Experience in Customer Service or Sales within the Luxury Retail Industry.
• Demonstrated ability to build relationships and cater to a diverse clientele in the luxury segment.
• Comprehensive knowledge of luxury brands, including their history and garment construction.
• Proficient in web and computer applications, with expertise in Google suite an asset.

What Sets You apart: 

• Strong interpersonal skills with a natural talent for building relationships.
• Capable of thriving in a fast-paced environment while consistently delivering exceptional customer service.
• Customer-focused with outstanding problem-solving abilities.
• Ability to quickly assess customers’ personalities and style

Perks And Benefits: 

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount 
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology
• Compensation Package: The base salary is $51,000, with commission opportunities leading to an average annual total of $90,000.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

#LI-Hybrid, Hybrid remote/in-office

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