Job Description

Job Description

Job Description

Oversee the operations of the Housing Specialists, New Admissions/Waitlist, or Owner Services and Inspections staff, by reviewing and monitoring staff's work performance, ensuring that staff shows continuous progress in customer relations with internal and external responsibilities. Assign caseload/tasks to staff for processing and setting deadlines for work completion. This position requires strong time-management skills, attention to detail, excellent communication, and leadership skills.

ESSENTIAL DUTIES:

• Work closely with Supervisors to ensure all operational, administrative, and compliance functions within the department are executed efficiently.
• Responsible for monthly performance reporting on various operations metrics.
• Responsible for annual SEMAP assessment and oversight on monthly quality control of indicators.
• Resolve matters escalated by staff and supervisors.
• Oversee generation of system reports to ensure staff accountability.
• Review and finalize participant termination.
• Attend and participate in informal hearings on behalf of the housing authority.
• Assist supervisors with identifying growth opportunities for staff and taking appropriate action with staff performance and conduct issues when warranted, including Performance Improvement Plans for underperforming staff.
• Host recurring meetings with supervisors to discuss policy and procedure changes, issues, and concerns.
• Meet with Project Director and Manager weekly to review and discuss program operations and personnel matters and determine areas for improvement.
• Review and approve documented internal operational procedures which are consistent with the housing authority Administrative Plan and HUD Regulations.
• Coordinate with finance staff to review monthly and special check runs and investigate returned payments.
• Monitor PBV utilization and implement effective strategies to meet utilization metrics.
• Attend leadership meetings with internal and external stakeholders as required.
• Establish and maintain strong relationships with different department heads, clients, and external partners/stakeholders.
• Responsible for project management and oversight, ensuring deliverables are timely and accurate.
• Oversee administration of new HAP contracts.
• Respond to legal inquiries in a timely manner.
• Ensure compliance with regulatory requirements.
• All additional duties as assigned by supervisor.

QUALIFICATIONS / EXPERIENCE:

• Bachelor’s degree in a related field from a four-year college or university
• At least 5 years’ experience in a supervisor or management role
• Minimum of 1 year experience working with economically and socially disadvantaged individuals and/or families.

CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, San Francisco and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2.5 billion in affordable housing development for multiple clients.

Company Description

CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, San Francisco and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2.5 billion in affordable housing development for multiple clients.

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