Job Description

About MoeGo Our Mission: The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for the pet economy to progress. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so that they can focus on doing what they love and thrive. Our Team: Only the best can serve the best. To build the best product and service, we want the best talent. We are committed to seeking out and bringing together the most passionate, talented, and customer-focused individuals to form a team that sets the bar for excellence. Our Culture: Every day, we ask ourselves: what if MoeGo disappears tomorrow? Would that be a big difference to our users? We're not here to be just another option in the market. What motivates us is the pursuit of discovering and solving a series of real, impactful problems. By doing so, we aim to redefine the standard of technology and elevate the pet industry to an entirely new level. We strive to drive changes for the better. Responsibilities Work with stakeholders to define system requirements and customize the Salesforce platform to ultimately enhance the productivity and efficiency of sales and customer success teams. Serves as the subject matter expert for technical and solution architecture that will include configuration, development, integration, and customization of complex Salesforce environments Analyze highly complex requirements and develop high quality code with supporting unit test and automation tests Designs and develops workflows and assignment rules to automate manual processes Administers, customizes, and configures Salesforce features including but not limited to Profiles, Roles, Users, Page Layouts, Flows, Reports, Dashboards, Objects, Fields, Record Types, Validation Rules, Permissions, Roles, Profiles, Workflows, etc This role will be responsible for the day to day support of our Salesforce user community and related systems for escalated issues Proven track record of solving business problems and implementing solutions in Salesforce and its ecosystem from end-to-end, working with both internal (and sometimes external) stakeholders Implement and maintain integrations to related business systems, including: Hubspot, Intercom, Zendesk, Salesloft, Gong, Chili Piper and homegrown systems. Document system configurations, processes, and SOPs to support ongoing operations and user community Create and maintain comprehensive reports and dashboards to deliver actionable insights for stakeholders Provide regular reporting and analysis on system performance and usage to leadership Facilitate the smooth migration of data into Salesforce and ensure proper integration with third-party systems or other business platforms Provide training to end users, troubleshoot issues, and ensure they understand how to maximize Salesforce's capabilities Stay updated on Salesforce releases and ensure that the system is current and optimized by implementing necessary updates or changes Minimum Qualifications 5+ years experience as a Salesforce administrator or similar role Ability to juggle several simultaneous customization projects from end-to-end, including validating requirements, designing/developing the solution, and working with stakeholders to roll out the solution Proficiency with Salesforce, including a strong understanding of security and customization capabilities across Sales Cloud, Service Cloud, and the overall Force.com platform in a Lightning-based environment Demonstrable experience customizing the platform based on user requirements including custom fields and objects and layouts along with automation capabilities such as workflows, process builder, flows, and validation rules and security Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas History of working with Salesforce developers or external contract teams to implement more complex solutions which require code development Basic understanding of database and integration approaches Be able to write medium complexity SOQL queries Specific experience implementing 3rd party apps from the AppExchange within SFDC as well as integrations with external 3rd party applications (such as Salesloft, Hubspot, Gong, Zendesk, Chili Piper etc.) Current Salesforce Certification(s) - Salesforce Administrator (ADM201) or better, Trailhead profile, or Salesforce community involvement Ability to meet deadlines, communicate delays, and clarify ambiguous requirements Exceptional communicator, strong attention to detail and organizational skills Self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and an ability to adapt quickly to shifting priorities Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant experience may be considered in lieu of a degree. Technical documentation Understanding of the key levers for B2B business models Experience successfully implementing third party vendors / add-ons Experience with Agile Development and SCRUM Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred) MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching. MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moego

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