Job Description

Job Description

Job Description

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio ? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.

Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.

Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Specialist. The Claims Specialist typically assists with the managing of 3rd party claims, including repair and rental management, claimant and client communication.

Additional Benefits:

We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options.

Job Summary

The Claims Specialist typically assists the 3rd party Senior Claim Representatives with facilitating different aspects of 3rd party claim management, including communication with customers and clients, communication with repair facilities regarding repairs, processing shop invoices for payment or payments being sent directly to customers, setting up rental reservations and following up on existing open rentals, and works with the Senior Claims Specialists, Claims Supervisor and Claims Manager to ensure client and customer parameters and expectations are consistently met by the team.

Essential Duties and Responsibilities

Include, but are not limited to, the following:

• Answering claim calls and questions from clients, leadership, and office staff.
• Entering documentation including, but not limited to, claim notes, estimates, photos, and correspondence into claims management system.
• Coordinating/processing outgoing mail for the 3rd party claims team
• Managing rental reservation and rental process within specific claims in accordance with client parameters and customer needs.
• Securing documentation on repairs and actively manage the repair process for clients and customers.
• Coordinating and balancing workload within a defined sub-team.
• Effectively communicating with clients, peers and leadership through written, verbal and in-person means.
• Other additional duties and responsibilities as requested by Claims Supervisor and/or Claims Manager.

Preferred Knowledge, Competencies, and Skills

• EDUCATION and/or EXPERIENCE preferred: Associate degree (A.A.) or equivalent from two-year college or technical school, or a minimum two to four years related experience and/or training, or an equivalent combination of education and experience. Prior automotive, fleet management, claims management, or vehicle re-marketing experience strongly preferred.
• LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write and interpret reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from department, company, groups of managers, clients, and customers.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• TECHNICAL SKILLS: Ability to use computer to access e-mail and the internet. Basic skills in Windows and Microsoft Office.
• REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• LICENSING: Ability to obtain and maintain insurance/adjuster licensing as required in all states.

Work Schedule

A variety of flexible work arrangement schedules are available, with the possibility to work from home as part of your regular schedule, after the completion of a 90-day probationary period.

Hours for this position are Monday through Friday, 8:00 AM until 5:00 PM.

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