Tour Guide
The Tour Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Tour Guide you are responsible and accountable for all land explorations, transfer operations, and brand ambassadorship & representation. The Tour Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.
This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.
Responsibilities
* Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
* National Parks Regions
* Group 1: Yellowstone, Glacier, Grand Teton
* Group 2: Smokey Mountains
* Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
* Effectively communicate with guests about the schedule, weather, and activity levels.
* Create daily programs to give to guests to explain what each day entails.
* Create and execute entertainment, such as trivia and games, on board the motorcoach.
* Accompany guests who choose to stay back from excursions.
* Assist guests with minor medical attention.
* Accommodate all reasonable guest requests.
* Socialize with guests at every opportunity.
* Communicate with home office frequently, including completing daily reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
* Prepare materials for turnaround day.
* Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
Requirements:
* Previous National Parks Tour Guide experience.
* Very strong-to-expert knowledge of National Parks operations and travel routes.
* Significant experience in hospitality, tourism, and/or event management.
* Extremely strong communication skills.
* Excellent time management skills and attention to detail.
* Excellent social skills.
* Strong critical thinking skills.
* Strong sense of production and presentation.
* Enthusiastic, confident and can-do attitude.
* Basic knowledge of audio/visual equipment.
* Job sites across the nation.
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