Job Description

Job Description

Job Description

The Company

At Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve.

Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.

We are seeking a dedicated Patient Care Advocate to join our team in Stamford, where you'll work collaboratively with clinical staff to ensure a comprehensive and compassionate approach to patient care.

Our Patient Care Advocates:

• Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
• Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and facilitating GeneSight testing.
• Secure prior authorizations from insurance companies for medications and services.
• Connect patients to the appropriate departments for their inquiries, anticipating the need for emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Serve as a liaison between Mindful Care Patient Experience Representatives, Patient Operations, and psychiatric providers.
• Perform administrative duties and other tasks as assigned by management.

Qualifications:

• Required: 3+ years of experience in administrative functions or case management.
• Preferred: Possession of BLS or CPR/First Aid certification.
• Preferred: Experience with Transcranial Magnetic Stimulation (TMS) administration.
• Required: Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
• Required: Associate degree required; bachelor's degree preferred (experience may substitute for a bachelor's degree).
• Required: Excellent verbal and written communication skills.
• Required: Reliable transportation and home internet access.

Position & Schedule:

• Type: Regular Full-time, Non-exempt
• Hours: Monday-Thursday, 9AM-7PM (4 days a week, 10 hour shifts)
• Location Type: 100% in office
• Base Salary: $20.00 per hour

Why Mindful Care:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Emphasis on team well-being and support for a diverse and inclusive workplace.
• Company-sponsored events and activities to foster team cohesion and engagement.

Join Mindful Care and be part of a team that values collaboration, patient-centered care, and continuous improvement. Apply today to make a meaningful impact in the lives of our patients and community.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.

And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.

The following resources provide free and confidential 24/7 support:

• Suicide & Crisis Lifeline Call 988
• Crisis Text Line Text HOME to 741741
• Trevor Lifeline Call 1-866-488-7386

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.

Job Tags

Similar Jobs