Job Description

Job Description

Job Description

Job Title: Salesforce Admin & Copado Technical Support Specialist

Location: Remote
Job Type: Full-time

About LNB Solutions:

At LNB Solutions, we specialize in providing innovative software solutions tailored for the human and social services sector. Our flagship product, Kinship, is a Salesforce-based platform designed to streamline case management and foster collaboration. We pride ourselves on delivering exceptional customer service and cutting-edge technology to meet the complex needs of our clients. As we continue to grow, we're looking for talented individuals who share our passion for technology and customer success.

Job Description:

We are seeking an experienced Salesforce Admin & Copado Technical Support Specialist to join our dynamic team. This role is critical in providing advanced technical support to our customers, managing support tickets, and working closely with both non-technical and technical teams. The ideal candidate will have a strong background in Salesforce administration, experience with Copado deployment processes, and a working knowledge of QA to ensure high-quality resolution of tickets before they are passed on to customers.

Key Responsibilities:

• Triage and manage support tickets, ensuring timely and accurate resolutions.
• Provide advanced Salesforce administration, including no-code support for customers.
• Utilize Copado to manage deployment processes and assist with troubleshooting deployment issues.
• Collaborate with developers for code-related support issues.
• Perform quality assurance (QA) testing on tickets before passing completed work to customers.
• Work directly with customers to resolve admin-level issues and guide them through solutions.
• Ensure all customer issues are thoroughly documented and tracked in the support system.

Required Qualifications:

• Advanced Salesforce Admin Certification (preferred).
• 3+ years of experience in Salesforce administration.
• Hands-on experience with Copado for deployment and version control.
• Strong problem-solving skills and the ability to work collaboratively across teams.
• Experience with QA processes to ensure accurate testing and verification of support tickets.
• Excellent communication skills and customer service orientation.
• Ability to manage multiple tasks and prioritize based on urgency and impact.

Preferred Qualifications:

• Experience working in a customer-facing technical support role.
• Familiarity with Jira, Zendesk, or other ticketing and support systems.
• Basic understanding of Salesforce development principles.

What We Offer:

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunities for growth and continuous learning within the Salesforce ecosystem.

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